399db Privacy Policy — Your data is safe with us

1Introduction

399db is an international-standard online gaming platform serving millions of players in Bangladesh in a safe and trusted environment. We understand how important your personal information is to you, which is why 399db treats your privacy as its highest priority.

This Privacy Policy clearly sets out what types of information 399db collects, why it is collected, how it is stored, and when or with whom it may be shared. This policy applies to our website, mobile app, and all related services.

Whether you're creating an account, making a deposit or withdrawal, playing games, or simply browsing the site — this Privacy Policy applies to you.

2What Information We Collect

399db only collects information that is necessary to provide our services. We have no policy of requesting data beyond what is needed.

3How Your Information Is Used

399db uses your information only for specific, legitimate purposes. The key reasons are outlined below —

• Account Management: To support registration, login, KYC verification, and account security.
• Payment Processing: To process deposits and withdrawals accurately and to prevent fraud.
• Customer Service: To respond to your complaints or queries promptly and accurately.
• Personalization: To show games and offers based on your preferences and history.
• Security & Compliance: To prevent illegal activity, money laundering, and fraud.
• Promotional Communications: To inform you of bonuses, offers, and updates, with your consent. You can unsubscribe at any time.
• Legal Obligations: To meet regulatory authority requirements.

We never sell your information to advertisers or build profiles without your permission.

4Data Sharing & Third Parties

399db does not generally share your personal information with third parties. However, there are limited circumstances where this may be necessary —

• Payment Processors: To process payments with bKash, Nagad, Rocket, and banking partners — only the minimum necessary information is used.
• KYC Provider: Approved third-party services for identity verification.
• Game Software Providers: Licensed software companies that power our games.
• Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.

All partners and third parties are contractually bound to uphold 399db's privacy standards. In the event of any misuse of your data, 399db will take responsibility and necessary action.

5Cookie Policy

The 399db website and app use cookies and similar technologies (such as local storage and session storage). Cookies are small data files stored in your browser.

• Essential Cookies: To maintain login sessions and ensure site security — disabling these may cause the site to function incorrectly.
• Functional Cookies: To remember your language preference and login details, and to provide a personalized experience.
• Analytics Cookies: To understand which pages are visited most and where issues occur — anonymous data only.
• Marketing Cookies: With your consent only — to show you relevant offers.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

6Data Protection Methods

399db uses multiple layers of security to protect your information. It's not just technology — our team is trained to ensure your data stays in the right hands.

• All data transfers are encrypted with TLS 1.3 or higher.
• Payment data is stored and processed in compliance with PCI-DSS standards.
• Data on our servers is stored with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Regular cybersecurity audits and penetration testing are conducted.
• Automated alerts are triggered when suspicious login attempts or transactions are detected.

7Your Rights

399db believes you should have full control over your own data. We ensure the following rights for you —

To exercise any of these rights, contact the 399db support team. We typically respond within 30 business days.

8Children's Privacy

399db is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is mandatory at registration.
• If there is any doubt, age is verified using KYC documents.
• If a minor registers an account, it is closed immediately and all data is deleted.

9Policy Changes

399db may update this Privacy Policy from time to time. Changes may be required due to service improvements, legal updates, or the addition of new features.

• You will be notified of significant changes via your registered email or an in-app notification.
• The date of any change will be shown at the top of the page as "Last Updated".
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• If you object to any policy changes, you may request closure of your account.

10Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our team typically responds within 24 hours.

399db is fully committed to protecting your privacy. Play with peace of mind — we'll take care of the rest.