399db Terms and Conditions — Read before you start

1General Terms & Conditions

These Terms & Conditions ("Terms") constitute a legal agreement between the 399db platform and its users. 399db is an online gaming platform operating under an international licence, providing services specifically for players in Bangladesh.

These Terms may be updated from time to time. A notice will be posted on the platform whenever changes are made. Continued use of the platform will be considered acceptance of the updated Terms.

• These Terms apply to all 399db services, games, promotions, and transactions.
• In the event of any conflict between the English and Bengali versions, the Bengali version shall prevail.
• In any dispute, the decision of 399db's authority shall be considered final.

2Account Register

You must be 18 or older to register an account on 399db. All information provided during registration must be truthful, complete, and your own.

• Each person may only register one account — multiple accounts sharing the same name, mobile number, email, or payment method are not permitted.
• 399db may request a national ID, passport, or other documents for KYC verification at any time.
• 399db reserves the right to close any account and forfeit the balance if false information is provided during registration.
• You are solely responsible for the security of your account. Never share your password with anyone.
• 399db reserves the right to take necessary measures to prevent use by anyone under the age of 18.

3Deposits & Payments

399db supports popular Bangladeshi payment methods including bKash, Nagad, Rocket, and bank transfer. The following rules apply to all deposits.

• The payment method used for deposits must be registered in your own name.
• Third-party deposits are strictly prohibited.
• The minimum deposit amount is as stated on the 399db cashier page.
• All deposits are processed in Bangladeshi Taka (BDT).
• If you experience any issues with payment processing, contact our support team — do not attempt the deposit multiple times until the issue is resolved.

4Withdrawal Rules

To make a withdrawal on 399db, your account must be fully KYC verified. The following conditions apply to all withdrawals.

• Withdrawals can only be processed to the same payment method used for the deposit.
• Identity verification is mandatory before your first withdrawal.
• If you have an active bonus, wagering requirements must be completed before you can make a withdrawal.
• In cases of suspicious activity, 399db may place a hold on withdrawals and conduct an investigation.
• BKash and Nagad withdrawals are typically processed within 15 minutes to 24 hours.
• Minimum and maximum withdrawal amounts are subject to the limits shown on the cashier page.

5Bonuses & Promotions

399db offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are detailed on the relevant promotion page.

• Welcome Bonus: Available to new members on their first deposit. A minimum deposit amount is required to qualify for the bonus.
• Wagering Requirement: You must place a specified number of wagers before withdrawing bonus funds (e.g., 30x or 40x).
• Expiry: Each bonus has a set expiry period. Once it expires, the bonus is automatically cancelled.
• It may not be possible to have multiple bonuses active at the same time — please read the terms of each offer individually.
• If bonus abuse or fraudulent activity is detected, 399db reserves the right to cancel the bonus and suspend the account.
• 399db reserves the right to modify, suspend, or cancel any bonus offer at any time.

6Gaming Rules

The 399db game lobby includes slots, Live Casino, crash games, table games, and Sports Betting. Each game has its own rules, viewable within the game itself.

• All games are RNG (Random Number Generator) certified and audited by third parties.
• 399db is not responsible for any game losses resulting from internet connection issues.
• If an incorrect payout occurs due to a technical error, 399db reserves the right to correct it.
• In Live Casino games, the dealer's decisions and software outcomes are final.
• Once a bet is placed in Sports Betting, it cannot be changed or cancelled, though cash-out is available under certain conditions.

7Prohibited Activities

The following activities are strictly prohibited on 399db. Violating these rules may result in immediate account closure and forfeiture of all funds.

• Using multiple accounts to claim bonuses or take advantage of promotions.
• Using bots, scripts, or automated software to play games.
• Deliberately exploiting game vulnerabilities or bugs.
• Using the platform for money laundering or any illegal financial activity.
• Fraudulent or threatening behaviour toward other users.
• Operating an account using a third party's identity.

8Privacy & Data Protection

399db takes your personal data privacy seriously. Our full privacy policy is available on a dedicated page.

• Information collected at registration is used solely for service delivery and security purposes.
• 399db will never sell your information to third parties unless legally required to do so.
• Payment information is secured with SSL encryption.
• You can request correction or deletion of your data through our support team.

For more details, visit our Privacy Policy Read the page.

9Responsible Gaming

399db believes gaming should be a source of entertainment. We want every player on our platform to play safely and within their limits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on how long you play in a single session.
• Self-Exclusion: You can temporarily exclude yourself from the platform for a set period if needed.
• Reality Check: You can review your gaming history and spending records at any time.

If you feel that gaming is having a negative impact on your life, contact our support team immediately. To learn more, Responsible Gaming View the page.

10Changes to Terms & Account Closure

399db reserves the right to update these Terms & Conditions at any time. Any changes will be announced via a notice on the platform.

• 7 days' notice will be given before any significant changes take effect.
• You can close your account at any time — withdraw any remaining balance first, then submit a closure request.
• 399db may close an account without notice if any rules are breached.
• A separate policy applies to inactive accounts (no login for 12 months) regarding administration fee deductions.
• For any questions about the terms and conditions, 399db's support team is always ready to help.